Privacy Policy
Last updated: January 31, 2026
1. Introduction
OnSurface.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered flooring visualization service.
2. Data Controller
Company Name: [Your Company Name]
Address: [Your Business Address]
Email: privacy@onsurface.ai
Data Protection Officer: [DPO Contact if applicable]
3. Information We Collect
3.1 Information You Provide
- Account registration data (name, email, company name)
- Contact form submissions
- Demo requests and communications
3.2 Automatically Collected Information
- Device and browser information
- IP address (anonymized)
- Usage analytics (pages visited, features used)
3.3 Images and Visualization Data
Process and Discard Architecture
Room images uploaded for visualization are processed in real-time and immediately discarded after rendering. We do not store, train on, or retain any customer room images. This architecture ensures maximum privacy for end users.
4. How We Use Your Information
- To provide and maintain our visualization service
- To process demo requests and customer inquiries
- To improve our AI rendering technology
- To send service updates and marketing communications (with consent)
- To comply with legal obligations
5. Legal Basis for Processing
We process personal data based on:
- Contract: Necessary for providing our services
- Legitimate Interest: Analytics and service improvement
- Consent: Marketing communications
- Legal Obligation: Compliance requirements
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
To exercise these rights, contact us at privacy@onsurface.ai.
7. Contact Us
For privacy-related inquiries:
Email: privacy@onsurface.ai
Address: [Your Business Address]